OnPage lands in Gartner Hype Cycle for ITSM 2026

OnPage said it was included in Gartner’s 2026 Hype Cycle for ITSM in the Automated Incident Response category, a signal that demand is rising for tools that connect ITSM, alert orchestration and on-call response. The recognition comes as the company pushes its incident alert management platform for teams trying to reduce missed alerts and speed response times.

Why it matters: - OnPage’s inclusion in Gartner’s Hype Cycle for ITSM puts automated incident response in the spotlight as organizations try to connect ticketing, monitoring and on-call response. - Gartner rates the category’s benefit as high, with maturity described as mature mainstream and market penetration at more than 50% of the target audience. - The category matters because faster routing, escalation and collaboration can improve service continuity when critical incidents hit.

What happened: - OnPage Corporation announced inclusion in the Gartner® Hype Cycle™ for ITSM, 2026, published June 24, 2026. - Gartner recognized OnPage in the Automated Incident Response category. - OnPage said the recognition reflects the growing need to connect ITSM, alert orchestration and on-call response. - Gartner defines automated incident response as centralizing the routing of events or incidents through a policy or rule-based engine, on-call scheduler and streamlined collaboration.

The details: - OnPage’s platform extends ITSM, monitoring, observability, RMM and ChatOps systems with mobile incident notification tools that deliver persistent, real-time alerts. - When an actionable event or high-priority ticket is created, OnPage routes it to the appropriate on-call engineer based on schedules, services, routing rules and escalation policies. - Bi-directional integrations synchronize acknowledgments, notes, ticket updates and incident status across existing tools. - The platform includes precision-based alert assignment, Alert-Until-Read notifications, fail-safe on-call scheduling, automated escalation, secure team collaboration and real-time audit trails. - High-priority alerts can bypass device silent mode and Do Not Disturb settings. - OnPage says the platform helps organizations reduce alert fatigue, shorten mean time to acknowledge and resolve, meet service-level commitments and strengthen operational resilience. - The Gartner report says manual incident resolution is challenging when multiple experts are involved, time is limited and efficiency needs to improve. - Gartner also said DevOps teams can be slowed by juggling contact lists and lacking seamless collaboration. - Gartner said automated incident response solutions reduce cognitive load during high-severity incidents by automating manual tasks and streamlining handoffs. - OnPage founder and CEO Judit Sharon said organizations need more than a ticketing system or a one-time notification to turn critical events into coordinated action. - Sharon said OnPage’s inclusion underscores the value of connecting ITSM and monitoring workflows with automated alert orchestration, fail-safe on-call scheduling, persistent Alert-Until-Read notifications and escalation policies. - Sharon said OnPage helps teams eliminate missed alerts, reduce response and resolution times, and keep essential digital services available. - A more information page is available at OnPage’s incident response page.

Between the lines: - Gartner’s placement suggests automated incident response is moving from niche capability to expected infrastructure for IT operations and DevOps teams. - OnPage is using the recognition to position itself as a bridge between monitoring systems and the people who need to act on them. - The emphasis on persistent alerts and fail-safe scheduling points to a core problem in incident response: getting the right person to acknowledge the right alert quickly.

What’s next: - OnPage is likely to keep pitching its alert orchestration and on-call workflow tools to ITSM, DevOps and service management teams. - The company also points buyers to its broader critical communication platform for healthcare and IT use cases at OnPage’s website. - Gartner notes that its publications reflect analyst opinions and do not endorse vendors, which means the Hype Cycle inclusion is a visibility boost, not a certification of superiority.