Thunai claims 70% faster call handling with agentic AI platform

By AI, Created 5:51 AM UTC, May 27, 2026, /AGP/ – Thunai says its enterprise AI orchestration platform cuts average handle time by 70% and boosts customer satisfaction by 3x for global service teams. The company is positioning the software as an active assistant that loads context, automates follow-up work and supports multilingual customer interactions across major contact-center tools.

Why it matters: - Thunai is pitching a shift in enterprise AI from passive assistance to live workflow execution. - The company says the approach can help service teams handle more calls, reduce manual work and improve customer experience. - The platform targets contact centers that need faster resolution, multilingual support and tighter access to company knowledge.

What happened: - Thunai said on May 28, 2026, that its platform delivers a 70% reduction in average handle time and a 3x improvement in customer satisfaction. - The company described the platform as an enterprise AI orchestration system built around a centralized “Thunai Brain.” - Thunai is headquartered in Branchburg, New Jersey.

The details: - Thunai’s “Autonomous Real-Time Agent Assistance” surfaces policies and next steps before an agent searches for them. - The platform’s real-time voice translation supports more than 200 languages. - Thunai’s Unified Knowledge Integration pulls data from Salesforce, ServiceNow, Webex and other systems into a single source of truth. - The system can trigger multi-step workflows after a customer interaction, including CRM updates and follow-up emails. - Real-Time Call Scoring automates quality assurance and gives supervisors immediate visibility across large teams. - Thunai says the platform is certified for SOC 2 Type II, GDPR and ISO 42001. - The company says the software works with Webex, Amazon Connect, Genesys, Twilio and other contact-center platforms. - Thunai was founded in 2025. - The platform ingests data from documents, videos and live application data. - Thunai says its “Contradiction Resolution” feature is designed to reduce AI hallucinations. - The product lineup includes Thunai Omni for voice, chat and email support, plus a Meeting Assistant for real-time transcription and knowledge search.

Between the lines: - Thunai is selling context as the main productivity unlock, not raw automation. - The company is also framing security and compliance as part of the buying case for enterprise customers. - The performance claims are positioned against an industry average handle-time reduction of 10% to 15%, which Thunai cited as a benchmark.

What’s next: - Thunai appears to be aiming at broader enterprise adoption through integrations with existing service and collaboration stacks. - The company’s next test is whether its claimed productivity gains hold across different industries and high-volume support environments. - Thunai is also likely to lean on multilingual support and automated post-call workflows as key sales points.

The bottom line: - Thunai wants to be seen less as an AI assistant and more as an operating layer that lets one agent do the work of many.